Client Support Consultant with French, German or Dutch (HYBRID)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company delivering streamlined solutions for customer care, tech
support, sales, and trust and safety, we are on a lookout for committed, determined and
proactive people for the role of Client Support Consultant with French, German or Dutch
(HYBRID).

Essential Responsibilities:
* Serve as the first point of contact, delivering professional and friendly support to customers;
* Foster positive customer experiences with every interaction;
* Address and resolve customer inquiries and concerns across voice and written
communication channels;
* Manage order-related issues promptly and efficiently, ensuring customer satisfaction;
* Leverage technical knowledge to stay updated on emerging technologies and troubleshoot
effectively.

Requirements:
* Excellent written communication skills in German, Dutch or French, along with English proficiency;
* Commitment to delivering high-quality service and resolving customer concerns;
* Minimum of 6 months experience in a customer service role (retail, contact centers,
consumer electronics, or related fields);
* Proven ability to collaborate effectively in a team-oriented environment;
* Strong organizational skills and a problem-solving mindset.

Our client offers:
* Structured onboarding program and continuous development opportunities;
* Leadership committed to supporting your career growth and personal development;
* Competitive salary complemented by performance-based incentives;
* An inclusive and dynamic workplace culture with a focus on community engagement;
* Standard working hours (Mon-Fri, 9:00 AM–6:00 PM) with a hybrid work arrangement;
* Comprehensive benefits package, including paid time off and healthcare coverage;
* Additional perks such as food vouchers and access to a Multisport card;
* Access to global training resources and thousands of professional development courses.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSCFGD).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).