Chat and Email Support Agent with Greek or French (Various Shifts)

We are committed to transforming the challenges of finding a new job into an inspiring path
of change and support. With pride, we can say that we have been among the best in the
recruitment field for 17 years. We believe that we can change people's lives by helping them
become the best version of themselves. We participate in the development of many
Bulgarian and international companies, helping them find the right people and solutions for
their business. Our network of satisfied candidates and clients continues to grow, remaining
our greatest pride and motivation.

For one of our clients – a big name in online entertainment industry, we are searching for
proactive, motivated and flexible decision-makers for the role of Chat & Email Support Agent with Greek or French (Various Shifts).

Essential Duties and Responsibilities:
* Chatting and emailing with customers, sorting out their questions and problems;
* Offering quick, clear solutions along with guidance through solution process;
* Informing customers about upcoming promos and changes, building trust by really listening;
* Respecting the company rules and tackling any other customer-related tasks;
* Learning more about how the business works and striving to hit your targets;
* Being there for your coworkers and coming up with ideas for making things work even better.

Requirements:
* Proficiency in Greek or Italian and English;
* Customer support experience is a plus, especially in gaming or payments;
* Customer-centric and proactive approach to work;
* Communicative and motivated to provide a good service;
* Dynamic, driven and excited to work on a flexible schedule;
* Skilled with multitasking, flexible and a capable decision-maker;
* PC literate.

Our client offers:
* Competitive compensation package including attractive bonuses;
* Benefits such as transportation and meal allowances, a sports card, and additional perks;
* Hybrid model of work with alternating weeks between office and remote work;
* Working time organized in various shifts for you to choose from;
* Additional health insurance coverage, full-time employment with paid leave and zero calls;
* Access to extensive training and professional development opportunities;
* Enjoy a modern and comfortable office environment with recreational areas and a positive
atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CESAGF).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).