Billing Specialist with French or German and English (Fully Remote)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-renowned company providing services for all your technology
transformation and consulting needs, we looking for experienced, dedicated and team-
oriented people for the role of Billing Specialist with French or German and English.

Essential Duties and Responsibilities:
* Ensuring the timely issuance of unbilled items, validating and correcting errors on a daily
basis;
* Monitoring billing holds and performing CFM activities regularly;
* Entering manual meter readings, identifying system issues, and logging tickets as needed;
* Attending to billing completeness, quality, and timeliness to meet expectations;
* Enhancing billing connectivity, promoting portal self-service, and handling additional
assigned duties;
* Escalating unresolved issues while ensuring compliance with relevant terms, conditions,
and guidelines;
* Providing regular updates to the Team Leader and consistently working to meet monthly
and quarterly targets.

Requirements:
* Fluency in both written and spoken French or German and English;
* 3+ years of experience in an OTC environment with a proven track record of meeting
targets and SLAs;
* Strong focus on customer satisfaction with excellent communication and negotiation skills;
* Team-oriented, able to work under pressure, and adapt easily to changing situations;
* Excellent analytical and problem-solving abilities;
* Motivated, results-driven, and eager to achieve set goals;
* Proficient in MS Office and computer literate;
* University degree (preferred).

Our client offers:
* Full-time position with standard working hours (Monday to Friday);
* Competitive salary with performance-based bonuses;
* Paid annual leave and additional health insurance benefits;
* Comprehensive social benefits package (including shopping center discounts, food
vouchers, and sports cards);
* Fully remote work setup with detailed initial training during your first month;
* Career guidance, ongoing training, and various learning opportunities;
* An exciting and supportive work environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_BSFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).