Company Description
Join Sutherland - Where Your Career Soars!
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe.
With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Job Description
What We Need:
We're on the lookout for a dynamic Bilingual HR Support Representative proficient in German and English to ensure seamless HR support for our clients.
Your Responsibilities:
- Receive and log HR inquiries promptly via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
Qualifications
Excellent proficiency in German (B2 or higher).
- Good command of English (B2 or higher).
- Strong attention to detail and interpersonal skills.
- Excellent decision-making and problem-solving abilities.
- Ability to manage confidential data with strict adherence to privacy standards.
- Agility to adapt in a fast-paced, dynamic environment.
Additional Information
At Sutherland, You'll:
- Dive into intriguing projects for renowned global brands.
- Grow and sharpen your skills in a vibrant and supportive environment.
- Collaborate with exceptional talents on exciting initiatives.
