Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Company Description
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
At Sutherland, You'll:
- Dive into intriguing projects for renowned global brands.
- Grow and sharpen your skills in a vibrant and supportive environment.
- Collaborate with exceptional talents on exciting initiatives.
What are we looking for:
Our client is a globally represented company, engaged in e-commerce, cloud computing, online advertising, digital streaming and artificial intelligence. As part of the HR shared services team in Europe, you will get to know one of the most prestigious brands from the inside and support its employees throughout their employment.
Your Responsibilities:
- Receive and log HR inquiries via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
What We Offer:
- Stay safe and secure – we offer permanent contract, additional health and life insurance.
- Work-life balance – we work from home, but if you prefer, you can work from one of our offices or in a hybrid model. Up to you!
- Relax – we offer 21 days paid leave plus 3 additional wellness days, so you can completely switch off and refresh. All your weekends will be free to spend some quality time on the things that matter to you. Our various online and on-site Wellness activities, webinars and events will also contribute to your well-being.
- Expand your knowledge- get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.
- Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities.
But Wait, There's More!
- Competitive salary, performance-based bonus and food vouchers;
- Fully digital employee services through eSignature;
- Employee discounts portal featuring over 20 exclusive discounts;
- Employee referral program;
- Rewards and recognition program;
- Relocation package if you are relocating from another city or country;
- Multisport card partially covered by the company;
- Employee assistance program, including 24/7 access to psychological support;
- In-house learning and development portals with training options for Certification;
- Multiple events organized in the office for employee engagement as well as wellness initiatives;
- Gift for birth or adoption;
- Corporate social responsibility events and team buildings;
Qualifications
Our Must-Haves:
- Excellent proficiency of French (min B2H) and good proficiency of English (B2).
- Business-level communication skills, written and verbal, being responsive, kind and polite.
- Strong attention to detail and interpersonal skills.
- The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
- Ability to manage confidential data with strict adherence to privacy standards.
- Ability to adapt in a fast-paced, dynamic environment.
- Previous experience in administration, HR or customer service is an advantage.
Additional Information
All your information will be kept confidential according to EEO guidelines.
