Bilingual Customer Care Agent with German and Italian or French and Italian

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leading company in the BPO field, currently working with one of the
biggest global telecommunication companies. We are searching for enthusiastic, well-
mannered and customer-focused people for the role Bilingual Customer Care Agent with
German and Italian or French and Italian.

Essential Duties and Responsibilities:
* Providing information on administrative and technical requests (products, invoices, etc.);
* Assisting customers through various channels (inbound calls and messages);
* Analyzing and resolving customer queries;
* Implementing system changes;
* Escalating faults or calls to other departments.

Requirements:
* Customer-focused mindset and approach;
* Proficient in German or French at C1 level and Italian at B2/C1 level;
* English proficiency at B1 level is required as well;
* Strong organizational and communication skills;
* Willingness to work shifts and good knowledge of MS Office.

Our client offers:
* Full time employment, competitive salary and paid annual days off;
* Additional medical insurance coverage and meal vouchers;
* Brand new office with access to gym classes;
* Supportive work atmosphere promoting a positive work-life balance;
* Employee network groups fostering diversity, inclusion, and learning among colleagues;
* Various learning and training opportunities, plus career development options.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_BCCAGIFI).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).