Bilingual Customer Care Agent with French or German and Italian

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – multinational outsourcing company working with clients from various
industries, we are searching for communicative, organized and proactive people for the role
of Bilingual Customer Care Agent with French or German and Italian.

Essential Responsibilities:
* Provide top-notch support to customers across multiple channels (mostly inbound calls and
messages);
* Analyze and resolve customer inquiries efficiently;
* Share information on administrative and technical issues (products, invoices, etc.);
* Make system updates and changes as needed;
* Redirect complex issues to appropriate departments.

Requirements:
* Fluency in either in French or German, good knowledge of Italian and basic familiarity with English (level B1);
* Strong organizational and communication skills;
* Customer-focused with a proactive mindset;
* Familiarity with MS Office applications;
* Flexibility to work in shifts.

Our client offers:
* Strong salary, stable, long-term employment and paid time off;
* Positive work atmosphere that values work-life balance;
* Comprehensive Health Insurance;
* Food Vouchers, Employee Referral Program;
* Inclusive, multicultural team with strong UK business ties;
* Access to Employee Network Groups for diverse collaboration and learning;
* Modern office with gym classes available.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_BCCAFGI).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).