Backoffice Support Professional with Italian or German (Hybrid and Flexible shifts)

At Астреа Рикрутмънт ЕООД, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-renowned gaming and online entertainment company known
for their outstanding services, we are on a lookout for communicative, skilled and motivated
individuals for the role of Backoffice Support Professional with Italian or German (Hybrid and Flexible shifts).

Essential Responsibilities:
* Assist players via live chat and email, addressing questions and resolving issues;
* Inform players about promotions, regulation changes, and requirements;
* Deliver fast, accurate, and friendly responses;
* Stay updated on company policies and procedures;
* Work in a fast-paced environment, hitting targets as we grow our services;
* Get involved in projects and task groups to understand the business in-depth.

Requirements:
* No prior experience required (any experience in customer support, online gaming, or
payment processing is a plus);
* Excellent verbal and written skills in Italian or German and English;
* Tech-savvy with proficiency in communication and office tools;
* Ability to multitask, think on your feet, and make sound decisions;
* Availability to work on shifts and a preference for a flexible schedule;
* Detail-oriented, highly motivated, and able to assess customer needs.

Our client offers:
* Stellar salary and up to 25% discretionary annual performance bonus;
* A unique schedule that allows you to avoid daytime traffic and enjoy a quieter work
environment;
* Skills bonuses (600 BGN) up to 3 times a year;
* 250 BGN for personal interests or hobbies;
* 1000 BGN baby bonus;
* Health and dental insurance for you and your family;
* Contribution to transport and lunch expenses;
* Career development opportunities and in-house training;
* Sports programs, social events, and parties;
* Free snacks, drinks, and relaxation areas in the office (PlayStation and pool table).

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_BSPIG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).